ARM 23.19.203. REPAIRS AND SERVICES

It shall be an unfair or deceptive act or practice for a motor vehicle repair business to: (1) fail to honor his agreement with a customer to repair the customer's motor vehicle as represented in the written estimate; (2) make or charge for repairs which have not been expressly authorized by the customer; (3) represent that repairs have been made when such is not a fact; (4) represent that certain parts and repairs are necessary to repair the vehicle when such is not a fact; (5) represent that the vehicle being inspected or diagnosed is in a dangerous condition or that the customer's continued use of the vehicle may be harmful to him or cause great damage to the vehicle when such is not a fact; (6) fraudulently alter or misuse any customer's credit card, contract, estimate, invoice or other document; (7) make or authorize any statement written or oral which is known, or with reasonable care should be known, to be deceptive or misleading; (8) make false promises of a character likely to influence, persuade, or induce a customer to authorize the repair, service or maintenance of a motor vehicle; (9) engage in any other unfair or deceptive acts or practices.