ARM 37.100.170. ADULT FOSTER HOMES, COMPLAINTS

(1) The licensee shall have a written grievance policy which outlines the procedures to be followed by a resident in presenting a grievance to the family concerning his care in the home. (2) A resident's grievances and complaint record shall be maintained which shall include copies of all residents' grievances or complaints filed in chronological order. The report shall include the nature of the complaint, the date of the complaint and a statement indicating how the issue was resolved.