24 NCAC 06A .0714. Suspension and Restoration of Wagering Accounts

(a) An Operator shall place a Wagering Account into a suspended mode: (1) when a Registered Player blocks themselves from Wagering for a specified period, which shall not be a period less than 72 hours, pursuant to Rule .0713(c) of this Subchapter; (2) when required by the Commission or Director; (3) if the Operator determines it lacks sufficient information to verify the age and eligibility of the Registered Player; (4) on a determination by an Operator that a Registered Player: (A) has provided false or misleading information in connection with the opening of the Account or has engaged in Event Corruption, collusion, cheating or other unlawful conduct; (B) is or has been barred from placing Wagers in the State; (C) is or has otherwise become an Ineligible Person; or (D) is deceased or incapacitated; (5) when initiated by an Operator that has evidence that indicates: (A) illegal activity including providing false or misleading information in connection with the opening of the Account, or engaging in collusion, cheating, or other unlawful conduct; (B) a negative Wagering Account balance; or (C) a violation of the terms and conditions has taken place on a Player's Wagering Account; or (6) for another non-discriminatory reason at the sole discretion of the Operator, so long as the reason is not based on a Registered Player's race, color, religion, national origin, age, sex, sexual orientation, gender identity, veteran status, disability, or other lawfully protected characteristic under federal, State, or local law. (b) When a Wagering Account is in a suspended mode, the Operator shall: (1) prevent the Registered Player from placing Wagers; (2) prevent the Registered Player from depositing funds unless the Account is suspended due to having a negative Wagering Account balance, but only to the extent the Account balance is brought back to zero dollars; (3) prevent the Registered Player from withdrawing funds from their Account, unless the Operator acknowledges that the funds have cleared, and that the reasons for Suspension would not prohibit a withdrawal; (4) prevent the Registered Player from making changes to their Account; (5) prevent the removal of the Account; and (6) prominently display to the Registered Player that the Account is in a suspended mode, the restrictions placed on the Account, and further course of action needed to remove the suspended mode. (c) A Wagering Account in a suspended mode may be restored: (1) upon completion of the break from Wagering established by the Registered Player; (2) if authorized by the Director; (3) when the Registered Player is no longer an Ineligible Person; or (4) when the Operator has lifted the suspended status. (d) In the event of termination of the Wagering Account in accordance with this Rule, the Registered Player shall be provided a timely ability to access and withdraw funds remaining in the Wagering Account, if the Operator acknowledges that the funds have cleared and that the reasons for termination would not prohibit a withdrawal.