Decision and notice

1. The human service zone shall notify the applicant or recipient in writing of the approval, denial, or termination. If an applicant's applications is denied or a recipient's eligibility is terminated, the written notice must include: a. A statement of the proposed action; b. The reason for the proposed action, including the rule, regulation, or statute upon which the action is based; and c. An explanation of the applicant's or recipient's right to request an appeal. 2. The effective date a case is closed or suspended is the last calendar day of the month identified in the notice. 3. Errors made by public officials and delays caused by the actions of public officials do not create eligibility or additional benefits for an applicant or recipient who is adversely affected.