Intake and orientation

1. A program shall implement written criteria for client admission for each of the program's levels of care based on the DSM and the ASAM patient placement criteria and policies for client admission. 2. A program shall implement a written policy for orientation of the client and the family. 3. A program shall explain the rights and responsibilities of persons served and grievance and appeal procedures. A program shall post in a place that is conspicuous to the public these rights and responsibilities. 4. A program shall implement a written policy regarding provision of services for clients who do not have the ability to pay.