REGULATION COMPLIANCE/GOVERNMENT RELATIONS CONTACT AND COMMUNICATION. ACTION REQUIRED.

ST ATE OF NEW MEXICO OFFICE OF SUPERINTENDENT OF INSURANCE StJPERINTENDENT OF INSURANCE Russell Toal DEPUTY SUPERINTENDENT Robert E. Doucette, Jr. BULLETIN 2020-010 APRIL 21, 2020 4av ) TO: ALL INSURERS AUTHORIZED TO TRANSACT BUSINESS IN NEW MEXICO RE: REGULATORY COMPLIANCE/GOVERNMENT RELATIONS CONT ACT AND COMMUNICATION. ACTION REQ{JIRED. In response to the COVID-19 public health emergency, the New Mexico Office of Superintendent of Insurance ("OSI") has issued numerous orders, bulletins and notices (collectively "directives") of impottance and concern to insurers authorized to transact business in New Mexico. Many of these directives impose time sensitive obligations on regulated entities. OSI expects to issue additional time sensitive directives as necessary to address regulatory concerns presented by this emergency. OSI distributes its directives tmough several tools to ensure all affected entities receive our communications. These tools include email, newsletter distribution and large volume correspondence delivered tmough the NAIC State Based System ("SBS"). OSI lias found distribution through the newsletter very successful in terms of both delivery and tracking, and, to that end, OSI has adopted new protocols and procedures to take advantage of this technology for distributing directives. The process is as follows: Each New Mexico authorized insurer shall designate at least one individual, position or department to serve as its Regulatory Compliance/Government Relations contact. The contact person(s) will receive broadly disseminated directives from OSI concerning regulatory matters. Within one week of the publication of tliis Bulletin, each such contact sliall subscribe to tlie "Regulatory Compliance/Government Relations" newsletter througli the OSI subscription page located at: https://newsletter.osi.state.nm.us/ Main Office: 1120 Paseo de Peralta, Room 428, Santa Fe, NM 87501 SatelliteOffice: 6200UptownBlvdNE,SuitelOO,Albuquerque,NM87110 Main Plione: (505) 827-4601 Satellite Plione: (505) 322-2186i Toll Free: (855) 4 - ASK - OSI www.osi.state.nmais B U L L E T I N 2 0 2 0 - O l 0 I) a b e 12 Each insurer shall update its Regulatory Compliance/Govetatunent Relations contact inforination in the newsletter as often as necessary to keep the infotmation current. Any interested person may also subscribe to "Regulatory Compliance/Government Relations" newsletter. Tliere is no cost to use tliis tecmology. Tbrough implementation of this process, OSI is confident that all authorized insurers will receive regulatory directives through the newsletter subscription. A directive will be deemed received by an insurer as of the date and time it is distributed througl'i the newsletter, even if the insurer's Regulatory Compliance/Government Relations contact is missing, inaccurate or out-of-date. Again, it is critical that insurers keep their contact infonnation in the newsletter cunent. Although all authorized insurers must have a contact subscribe to the Regulatory Compliance/ Governtnent Relations newsletter, please know that a directive distributed tmough that process may not apply to eveiy subscriber. OSI will exercise diligence to specify wich categories of companiesaresubjecttothedirectivesitdistributes. However,ifyourcompanyquestionswhether it is subject to a specific directive, please contact OSI for clarification. Open corni'nunication between OSI and the companies it regulates is essential, and is the genesis of this new policy. Please direct your questions regarding this bulletin to Melissa Gutietarez via e-mail at: melissa.gutierrez@,state.ru'n.us Thank you for your cooperation and service to New Mexico. ISSUED this 21"' day of April, 2020. Main Office: 1120 Paseo de Peralta, Room 428, Santa Fe, NM 87501 Satellite Office: 6200 Uptown Blvd NE, Suite 100, Albuquerque, NM 87110 Main Plione: (505) 827-4601 i Satellite Phone: (505) 322-2186 i Toll Free: (855) 4 - ASK - OSI www.osi.state.nm.us