Procedures For Receipt Of A Complaint

A. The board’s designee will maintain a written log of all complaints received which records at a minimum, the date the complaint was received, and name, addresses of the complainant(s) and respondent(s). B. Upon receipt of a complaint the board’s designee will: (1) log in the date the complaint was received; (2) determine whether the respondent is licensed, registered or an applicant for licensure or registration with the board; (3) assign a complaint number and create an individual file; complaint numbering will begin with the last two digits of the year in which the complaint is filed, followed by the month, and will then continue sequentially (e.g., 96-01-001 first = complaint filed in January 1996); (4) send the complainant written acknowledgment of receipt of the complaint; (5) immediately forward the complaint to the complaint committee; the complaint committee chair will be responsible for convening the complaint committee to review the complaint(s).