N.M. Stat. § 59A-46-10
Information to enrollees or subscribers.
A. A health maintenance organization shall provide to its subscribers or to its group
contract holders for distribution to subscribers a list of providers upon enrollment and re-
enrollment.
B. Every health maintenance organization shall notify its subscribers within thirty
days of any material change in the operation of the organization that will affect the
service to subscribers directly.
C. An enrollee shall be notified in writing by the health maintenance organization of
the termination of any designated primary care provider who provided health care
services to that enrollee. The health maintenance organization shall provide assistance
to the enrollee in transferring to another participating primary care provider.
D. The health maintenance organization shall provide to subscribers information on
how services may be obtained, where additional information on access to services may
be obtained and a number where the enrollee may contact the health maintenance
organization at no cost to the enrollee.