Terms of agreement with customer.

1. Except as otherwise provided in subsection 2, a utility may not enter into any agreement with a customer under terms that are inconsistent with the provisions of NAC 704.395 to 704.421 , inclusive, unless it informs the customer of his or her rights under those sections. 2. Notwithstanding the provisions of NAC 704.395 to 704.421 , inclusive, a utility may enter into an agreement with a customer under terms that are more favorable to the customer than those provided by NAC 704.395 to 704.421 , inclusive, if the more favorable terms are consistent with the tariffs of the utility.