Rule 5507-1-20. Quality Assurance (QA)/Quality Improvement (QI)

119.03 (A) PSAPs shall establish, implement, and maintain a QA/QI program involving the ongoing evaluation and improvement of emergency medical dispatch (EMD) procedures consistent with local medical direction, including a review of a minimum of two per cent of calls where EMD pre-arrival instructions were or should have been provided, and including calls selected from all operational shifts. (B) Annually, each PSAP shall report: (1) Total number of EMS Incidents; (2) Total number of calls reviewed; and (3) Total number of calls where EMD pre-arrival instructions were provided. Last updated May 26, 2026 at 7:58 AM Supplemental Information Authorized By: 128.021 Amplifies: 128.021 5/12/2031 Disclaimer Contact About