Violations and investigations

(a) Any person wishing to report an alleged violation by a home care administrator shall notify the Department in writing and shall include the following: (1) Nature of the alleged violation; (2) Name of the administrator; (3) Name, address, city of the agency, and location in which the alleged violation occurred. (b) Upon receipt of a report, the Department shall acknowledge the report. (c) The Department shall investigate the report to determine if there is enough evidence to support the alleged violation. (d) Based on the results of the investigation the Department may: (1) Report to the person making the report that the alleged violation could not be substantiated; (2) Conduct an informal dispute resolution; (3) File an individual proceeding against an administrator seeking administrative penalties; (4) Suspend or revoke the certification of an administrator; or (5) Take other remedial actions.