230-RICR-20-25-1
230-RICR-20-25-1. Suitability in Annuity Transactions (version Amendment, 04/01/2021 to 04/02/2021)
1.1 Authority
This Part is promulgated in
accordance with R.I. Gen. Laws § 27-29-12.
1.2 Purpose
A. The purpose of this Part is
to require producers, as defined in this Regulation, to act in the
best interest of the consumer when making a recommendation of an
annuity and to require insurers to establish and maintain a system to
supervise recommendations so that the insurance needs and financial
objectives of consumers at the time of the transaction are
effectively addressed.
B. Nothing herein shall be
construed to create or imply a private cause of action for a
violation of this Part or to subject a producer to civil liability
under the best interest standard of care outlined in § 1.6 of
this Part or under standards governing the conduct of a fiduciary or
a fiduciary relationship.
1.3 Scope
This Part shall apply to any
sale or recommendation of an annuity. If a recommendation is subject
both to this Part and to R.I. Gen. Laws Chapter 7-11, the State of
Rhode Island may investigate and, where appropriate, seek sanctions
with regard to such recommendation under both R.I. Gen. Laws Chapter
7-11 and this Part. The laws are complementary and application of one
(1) does not prohibit enforcement of the other prior to, concurrent
with or subsequent to any action taken by the appropriate enforcement
authority.
1.4 Exemptions
A. Unless otherwise
specifically included, this Part shall not apply to transactions
involving:
1. Direct response
solicitations where there is no recommendation based on information
collected from the consumer pursuant to this Part;
2. Contracts used to fund:
a. An employee pension or
welfare benefit plan that is covered by the Employee Retirement
Income Security Act (ERISA), Pub. Law 93-406, as amended;
b. A plan described by the
Internal Revenue Code (IRC), 26 U.S.C. §§ 401(a), 401(k),
403(b), 408(k) or 408(p), as amended, if established or maintained by
an employer;
c. A government or church plan
defined in § 414 of the IRC, a government or church welfare
benefit plan, or a deferred compensation plan of a State or local
government or tax-exempt organization under § 457 of the IRC;
d. A nonqualified deferred
compensation arrangement established or maintained by an employer or
plan sponsor;
3. Settlements of or
assumptions of liabilities associated with personal injury litigation
or any dispute or claim resolution process; or
4. Formal prepaid funeral
contracts.
1.5 Definitions
A. “Annuity” means
an annuity that is an insurance product under State law that is
individually solicited, whether the product is classified as an
individual or group annuity.
B. “Cash compensation”
means any discount, concession, fee, service fee, commission, sales
charge, loan, override, or cash benefit received by a producer in
connection with the recommendation or sale of an annuity from an
insurer, intermediary, or directly from the consumer.
C. “Commissioner”
means the definition in R.I. Gen. Laws § 42-14-5.
D. “Consumer profile
information” means information that is reasonably appropriate
to determine whether a recommendation addresses the consumer’s
financial situation, insurance needs and financial objectives,
including, at a minimum, the following:
1. Age;
2. Annual income;
3. Financial situation and
needs, including debts and other obligations;
4. Financial experience;
5. Insurance needs;
6. Financial objectives;
7. Intended use of the
annuity;
8. Financial time horizon;
9. Existing assets or
financial products, including investment, annuity and insurance
holdings;
10. Liquidity needs;
11. Liquid net worth;
12. Risk tolerance, including
but not limited to, willingness to accept non-guaranteed elements in
the annuity;
13. Financial resources used
to fund the annuity; and
14. Tax status.
E. “Continuing education
credit” or “CE credit” means one (1) continuing
education credit as defined in R.I. Gen. Laws § 27-3.2-1 et
seq. and Subchapter
50 Part 2 of this Chapter.
F. “Continuing education
provider” or “CE provider” means an individual or
entity that is approved to offer continuing education courses
pursuant to R.I. Gen. Laws § 27-3.2-1 et seq . and
Subchapter
50 Part 2 of this Chapter.
G. “FINRA” means
the Financial Industry Regulatory Authority or a succeeding agency.
H. “Insurer” means
a company required to be licensed under the laws of this State to
provide insurance products, including annuities.
I. “Intermediary”
means an entity contracted directly with an insurer or with another
entity contracted with an insurer to facilitate the sale of the
insurer’s annuities by producers.
J. “Material conflict of
interest” means:
1. A financial interest of the
producer in the sale of an annuity that a reasonable person would
expect to influence the impartiality of a recommendation.
2. “Material conflict of
interest” does not include cash compensation or non-cash
compensation.
K. “Non-cash
compensation” means any form of compensation that is not cash
compensation, including, but not limited to, health insurance, office
rent, office support and retirement benefits.
L. “Non-guaranteed
elements” means the premiums, credited interest rates
(including any bonus), benefits, values, dividends, non-interest
based credits, charges or elements of formulas used to determine any
of these, that are subject to company discretion and are not
guaranteed at issue. An element is considered non-guaranteed if any
of the underlying non-guaranteed elements are used in its
calculation.
M. “Producer”
means a person or entity required to be licensed under the laws of
this State to sell, solicit or negotiate insurance, including
annuities. For purposes of this Regulation, “producer”
includes an insurer where no producer is involved.
N. “Recommendation”
means:
1. Advice provided by a
producer, to an individual consumer that was intended to result or
does result in a purchase, an exchange or a replacement of an annuity
in accordance with that advice.
2. Recommendation does not
include general communication to the public, generalized customer
services assistance or administrative support, general educational
information and tools, prospectuses, or other product and sales
material.
O. “Replacement”
means a transaction in which a new annuity is to be purchased, and it
is known or should be known to the proposing producer, or to the
proposing insurer whether or not a producer is involved, that by
reason of the transaction, an existing annuity or other insurance
policy has been or is to be any of the following:
1. Lapsed, forfeited,
surrendered or partially surrendered, assigned to the replacing
insurer or otherwise terminated;
2. Converted to reduced
paid-up insurance, continued as extended term insurance, or otherwise
reduced in value by the use of nonforfeiture benefits or other policy
values;
3. Amended so as to effect
either a reduction in benefits or in the term for which coverage
would otherwise remain in force or for which benefits would be paid;
4. Reissued with any reduction
in cash value; or
5. Used in a financed
purchase.
P. “SEC” means the
United States Securities and Exchange Commission.
1.6 Duties of Insurers and
Producers
A. Best Interest Obligations.
A producer, when making a recommendation of an annuity, shall act in
the best interest of the consumer under the circumstances known at
the time the recommendation is made, without placing the producer’s
or the insurer’s financial interest ahead of the consumer’s
interest. A producer has acted in the best interest of the consumer
if they have satisfied the following obligations regarding care,
disclosure, conflict of interest and documentation:
1. Care Obligation
a. The producer, in making a
recommendation, shall exercise reasonable diligence, care and skill
to:
(1) Know the consumer’s
financial situation, insurance needs and financial objectives;
(2) Understand the available
recommendation options after making a reasonable inquiry into options
available to the producer;
(3) Have a reasonable basis to
believe the recommended option effectively addresses the consumer’s
financial situation, insurance needs and financial objectives over
the life of the product, as evaluated in light of the consumer
profile information; and
(4) Communicate the basis or
bases of the recommendation.
b. The requirements under §
1.6(A)(1)(a) of this Part include making reasonable efforts to obtain
consumer profile information from the consumer prior to the
recommendation of an annuity.
c. The requirements under §
1.6(A)(1)(a) of this Part require a producer to consider the types of
products the producer is authorized and licensed to recommend or sell
that address the consumer’s financial situation, insurance
needs and financial objectives. This does not require analysis or
consideration of any products outside the authority and license of
the producer or other possible alternative products or strategies
available in the market at the time of the recommendation. Producers
shall be held to standards applicable to producers with similar
authority and licensure.
d. The requirements under §
1.6(A) of this Part do not create a fiduciary obligation or
relationship and only create a regulatory obligation as established
in this Regulation.
e. The consumer profile
information, characteristics of the insurer, and product costs,
rates, benefits and features are those factors generally relevant in
making a determination whether an annuity effectively addresses the
consumer’s financial situation, insurance needs and financial
objectives, but the level of importance of each factor under the care
obligation of § 1.6(A) of this Part may vary depending on the
facts and circumstances of a particular case. However, each factor
may not be considered in isolation.
f. The requirements under §
1.6(A)(1)(a) of this Part include having a reasonable basis to
believe the consumer would benefit from certain features of the
annuity, such as annuitization, death or living benefit or other
insurance-related features.
g. The requirements under §
1.6(A)(1)(a) of this Part apply to the particular annuity as a whole
and the underlying subaccounts to which funds are allocated at the
time of purchase or exchange of an annuity, and riders and similar
producer enhancements, if any.
h. The requirements under §
1.6(A)(1)(a) of this Part do not mean the annuity with the lowest one
(1) time or multiple occurrence compensation structure shall
necessarily be recommended.
i. The requirements under §
1.6(A)(1)(a) of this Part do not mean the producer has ongoing
monitoring obligations under the care obligation under §
1.6(A)(1) of this Part, although such an obligation may be separately
owed under the terms of a fiduciary, consulting, investment advising
or financial planning agreement between the consumer and the
producer.
j. In the case of an exchange
or replacement of an annuity, the producer shall consider the whole
transaction, which includes taking into consideration whether:
(1) The consumer will incur a
surrender charge, be subject to the commencement of a new surrender
period, lose existing benefits, such as death, living or other
contractual benefits, or be subject to increased fees, investment
advisory fees or charges for riders and similar product enhancements;
(2) The replacing product
would substantially benefit the consumer in comparison to the
replaced product over the life of the product; and
(3) The consumer has had
another annuity exchange or replacement and, in particular, an
exchange or replacement within the preceding sixty (60) months.
k. Nothing in this Regulation
should be construed to require a producer to obtain any license other
than a producer license with the appropriate line of authority to
sell, solicit or negotiate insurance in this State, including but not
limited to any securities license, in order to fulfill the duties and
obligations contained in this Regulation; provided the producer does
not give advice or provide services that are otherwise subject to
securities laws or engage in any other activity requiring other
professional licenses.
2. Disclosure obligation
a. Prior to the recommendation
or sale of an annuity, the producer shall prominently disclose to the
consumer on a form substantially similar to Appendix A which has been
included in a bulletin issued for that purpose and available on the
Department’s website:
(1) A description of the scope
and terms of the relationship with the consumer and the role of the
producer in the transaction;
(2) An affirmative statement
on whether the producer is licensed and authorized to sell the
following products:
(AA) Fixed annuities;
(BB) Fixed indexed annuities;
(CC) Variable annuities;
(DD) Life insurance;
(EE) Mutual funds;
(FF) Stocks and bonds; and
(GG) Certificates of deposit.
(3) An affirmative statement
describing the insurers the producer is authorized, contracted (or
appointed), or otherwise able to sell insurance products for, using
the following descriptions:
(AA) One (1) insurer;
(BB) Two (2) or more insurers;
or
(CC) Two (2) or more insurers
although primarily contracted with one (1) insurer.
(4) A description of the
sources and types of cash compensation and non-cash compensation to
be received by the producer, including whether the producer is to be
compensated for the sale of a recommended annuity by commission as
part of premium or other remuneration received from the insurer,
intermediary or other producer or by fee as a result of a contract
for advice or consulting services; and
(5) A notice of the consumer’s
right to request additional information regarding cash compensation
described in § 1.6(A)(2)(b) of this Part.
b. Upon request of the
consumer or the consumer’s designated representative, the
producer shall disclose:
(1) A reasonable estimate of
the amount of cash compensation to be received by the producer, which
may be stated as a range of amounts or percentages;
(2) Whether the cash
compensation is a one (1) time or multiple occurrence amount, and if
a multiple occurrence amount, the frequency and amount of the
occurrence, which may be stated as a range of amounts or percentages;
and
c. Prior to or at the time of
the recommendation or sale of an annuity, the producer shall have a
reasonable basis to believe the consumer has been informed of various
features of the annuity, such as the potential surrender period and
surrender charge, potential tax penalty if the consumer sells,
exchanges, surrenders or annuitizes the annuity, mortality and
expense fees, investment advisory fees, any annual fees, potential
charges for and features of riders or other options of the annuity,
limitations on interest returns, potential changes in non-guaranteed
elements of the annuity, insurance and investment components and
market risk (the requirements of § 1.6(A)(2)(b) of this Part are
intended to supplement and not replace the disclosure requirements of
Part
6 of this Subchapter;
3. Conflict of interest
obligation. A producer shall identify and avoid or reasonably manage
and disclose material conflicts of interest, including material
conflicts of interest related to an ownership interest.
4. Documentation obligation. A
producer shall at the time of recommendation or sale:
a. Make a written record of
any recommendation and the basis for the recommendation subject to
this Regulation.;
b. Obtain a consumer signed
statement on a form substantially similar to Appendix B which has
been included in a bulletin issued for that purpose and available on
the Department’s website documenting:
(1) A customer’s refusal
to provide the consumer profile information, if any; and
(2) A customer’s
understanding of the ramifications of not providing his or her
consumer profile information or providing insufficient consumer
profile information; and
c. Obtain a consumer signed
statement on a form substantially similar to Appendix C which has
been included in a bulletin issued for that purpose and available on
the Department’s website acknowledging the annuity transaction
is not recommended if a customer decides to enter into an annuity
transaction that is not based on the producer’s recommendation.
5. Application of the best
interest obligation. Any requirement applicable to a producer under
§1.6(A) of this Part shall apply to every producer who has
exercised material control or influence in the making of a
recommendation and has received direct compensation as a result of
the recommendation or sale, regardless of whether the producer has
had any direct contact with the consumer. Activities such as
providing or delivering marketing or educational materials, product
wholesaling or other back office product support, and general
supervision of a producer do not, in and of themselves, constitute
material control or influence.
B. Transactions not based on a
recommendation
1. Except as provided under §
1.6(B)(2) of this Part, a producer shall have no obligation to a
consumer under § 1.6(A) of this Part related to any annuity
transaction if:
a. No recommendation is made;
b. A recommendation was made
and was later found to have been prepared based on materially
inaccurate information provided by the consumer;
c. A consumer refuses to
provide relevant consumer profile information and the annuity
transaction is not recommended; or;
d. A consumer decides to enter
into an annuity transaction that is not based on a recommendation of
the producer.
2. An insurer’s issuance
of an annuity subject to § 1.6(B)(1) of this Part shall be
reasonable under all the circumstances actually known to the insurer
at the time the annuity is issued.
C. Supervision system
1. Except as permitted under §
1.6(B) of this Part, an insurer may not issue an annuity recommended
to a consumer unless there is a reasonable basis to believe the
annuity would effectively address the particular consumer’s
financial situation, insurance needs and financial objectives based
on the consumer’s consumer profile information.
2. An insurer shall establish
and maintain a supervision system that is reasonably designed to
achieve the insurer’s and its producers’ compliance with
this Part, including, but not limited to, the following:
a. The insurer shall establish
and maintain reasonable procedures to inform its producers of the
requirements of this Part and shall incorporate the requirements of
this Part into relevant producer training manuals;
b. The insurer shall establish
and maintain standards for producer product training and shall
maintain reasonable procedures to require its producers to comply
with the requirements of § 1.7 of this Part;
c. The insurer shall provide
product-specific training and training materials which explain all
material features of its annuity products to its producers;
d. The insurer shall establish
and maintain procedures for the review of each recommendation prior
to issuance of an annuity that are designed to ensure there is a
reasonable basis to determine that the recommended annuity would
effectively address the particular consumer’s financial
situation, insurance needs and financial objectives. Such review
procedures may apply a screening system for the purpose of
identifying selected transactions for additional review and may be
accomplished electronically or through other means including, but not
limited to, physical review. Such an electronic or other system may
be designed to require additional review only of those transactions
identified for additional review by the selection criteria;
e. The insurer shall establish
and maintain reasonable procedure to detect recommendations that are
not in compliance with §§ 1.6(A), (B), (D) and (E) of this
Part. This may include, but is not limited to, confirmation of the
consumer’s consumer profile information, systematic customer
surveys, producer and consumer interviews, confirmation letters,
producer statements or attestations and programs of internal
monitoring. Nothing in § 1.6(C)(2)(e) of this Part prevents an
insurer from complying with § 1.6(C)(2)(e) of this Part by
applying sampling procedure, or by confirming the consumer profile
information or other required information under § 1.6 of this
Part after issuance or delivery of the annuity;
f. The insurer shall establish
and maintain reasonable procedures to assess, prior to or upon
issuance or delivery of an annuity, whether a producer has provided
to the consumer the information required to be provided under §
1.6 of this Part;
g. The insurer shall establish
and maintain reasonable procedures to identify and address suspicious
consumer refusals to provide consumer profile information;
h. The insurer shall establish
and maintain reasonable procedures to identify and eliminate any
sales contests, sales quotas, bonuses, and non-cash compensation that
are based on the sales of specific annuities within a limited period
of time. The requirements of § 1.6(C)(2)(h) of this Part are not
intended to prohibit the receipt of health insurance, office rent,
office support, retirement benefits or other employee benefits by
employees as long as those benefits are not based upon the volume of
sales of a specific annuity within a limited period of time; and
i. The insurer shall annually
provide a written report to senior management, including to the
senior manager responsible for audit functions, which details a
review, with appropriate testing, reasonably designed to determine
the effectiveness of the supervision system, the exceptions found,
and corrective action taken or recommended, if any.
3. Contracted Supervision
System
a. Nothing in §§
1.6(C)(2) or (3) of this Part restricts an insurer from contracting
for performance of a function (including maintenance of procedures)
required under § 1.6(C)(2) of this Part. An insurer is
responsible for taking appropriate corrective action and may be
subject to sanctions and penalties pursuant to § 1.8 of this
Part regardless of whether the insurer contracts for performance of a
function and regardless of the insurer’s compliance with §
1.6(C)(3)(b) of this Part below.
b. An insurer’s
supervision system under § 1.6(C)(2) of this Part shall include
supervision of contractual performance under § 1.6(C)(3) of this
Part. This includes, but is not limited to, the following:
(1) Monitoring and, as
appropriate, conducting audits to assure that the contracted function
is properly performed; and
(2) Annually obtaining a
certification from a senior manager who has responsibility for the
contracted function that the manager has a reasonable basis to
represent, and does represent, that the function is properly
performed.
4. An insurer is not required
to include in its system of supervision:
a. A producer’s
recommendations to consumers of products other than the annuities
offered by the insurer, or
b. Consideration of or
comparison to options available to the producer or compensation
relating to those options other than annuities or other products
offered by the insurer.
D. Prohibited Practices.
Neither a producer nor an insurer shall dissuade, or attempt to
dissuade, a consumer from:
1. Truthfully responding to an
insurer’s request for confirmation of the consumer profile
information;
2. Filing a complaint; or
3. Cooperating with the
investigation of a complaint.
E. Safe Harbor
1. Recommendations and sales
of annuities made in compliance with comparable standards shall
satisfy the requirements under this Part. § 1.6(E) of this Part
applies to all recommendations and sales of annuities made by
financial professionals in compliance with business rules, controls
and procedures that satisfy a comparable standard even if such
standard would not otherwise apply to the product or recommendation
at issue. However, nothing in § 1.6(E) of this Part shall limit
the insurance commissioner’s ability to investigate and enforce
the provisions of this Part.
2. Nothing in § 1.6(E)(1)
of this Part shall limit the insurer’s obligation to comply
with § 1.6(C)(1) of this Part, although the insurer may base its
analysis on information received from either the financial
professional or the entity supervising the financial professional.
3. For § 1.6(E)(1) of
this Part to apply, an insurer shall:
a. Monitor the relevant
conduct of the financial professional seeking to rely on §
1.6(C)(1) of this Part or the entity responsible for supervising the
financial professional, such as the financial professional’s
broker-dealer or an investment adviser registered under Federal
securities laws using information collected in the normal course of
an insurer’s business; and
b. Provide to the entity
responsible for supervising the financial professional seeking to
rely on § 1.6(C)(1) of this Part, such as the financial
professional’s broker-dealer or an investment adviser
registered under Federal securities laws information and reports that
are reasonably appropriate to assist such entity to maintain its
supervision system.
4. For purposes of §
1.6(E) of this Part, “financial professional” means a
producer that is regulated and acting as:
a. A broker-dealer registered
under Federal or State securities laws or a registered representative
of a broker-dealer;
b. An investment adviser
registered under Federal securities laws or an investment adviser
representative associated with the Federal registered investment
adviser; or
c. A plan fiduciary under §
3(21) of the Employee Retirement Income Security Act of 1974 (ERISA),
Pub. Law 93-406, or fiduciary under § 4975(e)(3) of the Internal
Revenue Code (IRC) or any amendments or successor statutes thereto.
5. For purposes of §
1.6(E) of this Part, “comparable standards” means:
a. With respect to
broker-dealers and registered representatives of broker-dealers,
applicable SEC and FINRA Rules pertaining to best interest
obligations and supervision of annuity recommendations and sales,
including, but not limited to, Regulation Best Interest and any
amendments or successor Regulations thereto;
b. With respect to investment
advisers registered under Federal securities laws or investment
adviser representatives, the fiduciary duties and all other
requirements imposed on such investment advisers or investment
adviser representatives by contract or under the Investment Advisers
Act of 1940, 15 U.S.C. § 80b as amended, or R.I. Gen. Laws
Chapter 7-11 including but not limited to, the Form ADV and
interpretations; and
c. With respect to plan
fiduciaries or fiduciaries, means the duties, obligations,
prohibitions and all other requirements attendant to such status
under ERISA or the IRC and any amendments or successor statutes
thereto.
1.7 Producer Training
A. A producer shall not
solicit the sale of an annuity product unless the producer has
adequate knowledge of the product to recommend the annuity and the
producer is in compliance with the insurer’s standards for
product training. A producer may rely on insurer-provided
product-specific training standards and materials to comply with §
1.7 of this Part.
B. Training
1. A producer who engages in
the sale of annuity products shall complete a one (1) time four (4)
credit training course approved by the Department of Insurance and
provided by the Department of Insurance-approved education provider.
2. Producers who hold a life
insurance line of authority on the effective date of this Part and
who desire to sell annuities shall complete the requirements of §
1.7 of this Part within six (6) months after the effective date of
this Part. Individuals who obtain a life insurance line of authority
on or after the effective date of this Part may not engage in the
sale of annuities until the annuity training course required under §
1.7 of this Part has been completed.
3. The minimum length of the
training required under § 1.7(B)(1) of this Part shall be
sufficient to qualify for at least four (4) CE credits, but may be
longer.
4. The training required under
§ 1.7(B)(1) of this Part shall include information on the
following topics:
a. The types of annuities and
various classifications of annuities;
b. Identification of the
parties to an annuity;
c. How product specific
annuity contract features affect consumers;
d. The application of income
taxation of qualified and non-qualified annuities;
e. The primary uses of
annuities; and
f. Appropriate standard of
conduct, sales practices, replacement and disclosure requirements.
5. Providers of courses
intended to comply with § 1.7(B)(1) of this Part shall cover all
topics listed in the prescribed outline and shall not present any
marketing information or provide training on sales techniques or
provide specific information about a particular insurer’s
products. Additional topics may be offered in conjunction with, and
in addition to, the required outline.
6. A producer who has
completed an annuity training course approved by the Department of
Insurance prior to January 1, 2021, shall, within six (6) months
after January 1, 2021, complete either:
a. A new four (4) credit
training course approved by the Department of Insurance after January
1, 2021; or
b. An additional one (1) time
one (1) credit training course approved by the Department of
Insurance and provided by the Department of Insurance-approved
education provider on appropriate sales practices, replacement and
disclosure requirements under this amended Regulation.
7. A provider of an annuity
training course intended to comply with § 1.7 of this Part shall
register as a CE provider in this State and comply with the Rules and
guidelines applicable to insurance producer continuing education
courses as set forth in Subchapter
50 Part 2 of this Chapter.
8. Annuity training courses
may be conducted and completed by classroom or self-study methods in
accordance with Subchapter
50 Part 2 of this Chapter.
9. Providers of annuity
training shall comply with the reporting requirements and shall issue
certificates of completion in accordance with Subchapter
50 Part 2 of this Chapter.
10. The satisfaction of the
components of the training requirements of any course or courses with
components substantially similar to the provisions of this subsection
shall be deemed to satisfy the training requirements of this
subsection in this State.
11. The satisfaction of the
training requirements of another State that are substantially similar
to the provisions of § 1.7 of this Part shall be deemed to
satisfy the training requirements of § 1.7 of this Part in this
State.
12. An insurer shall verify
that a producer has completed the annuity training course required
under § 1.7(B)(1) of this Part before allowing the producer to
sell an annuity product for that insurer. An insurer may satisfy its
responsibility under § 1.7(B)(1) of this Part by obtaining
certificates of completion of the training course or obtaining
reports provided by commissioner-sponsored database systems or
vendors or from a reasonably reliable commercial database vendor that
has a reporting arrangement with approved insurance education
providers.
1.8 Compliance, Mitigation,
Penalties; Enforcement
A. An insurer is responsible
for compliance with this Part. If a violation occurs, either because
of the action or inaction of the insurer or its producer, the
Commissioner may order:
1. An insurer to take
reasonably appropriate corrective action for any consumer harmed by a
failure to comply with this Regulation by the insurer, an entity
contracted to perform the insurer’s supervisory duties or by
the producer;
2. A general agency,
independent agency or the producer to take reasonably appropriate
corrective action for any consumer harmed by the producer’s
violation of this Part; and
3. Appropriate penalties and
sanctions.
B. Any applicable penalty
under R.I. Gen. Laws §§ 27-29-6 and 42-14-16 for a
violation of this Part may be reduced or eliminated if corrective
action for the consumer was taken promptly after a violation was
discovered or the violation was not part of a pattern or practice.
C. The authority to enforce
compliance with this Regulation is vested exclusively with the
commissioner.
1.9 Recordkeeping
A. Insurers, general agents,
independent agencies and producers shall maintain or be able to make
available to the Commissioner records of the information collected
from the consumer, disclosures made to the consumer, including
summaries of oral disclosures and other information used in making
the recommendations that were the basis for insurance transactions
for five (5) years after the insurance transaction is completed by
the insurer. An insurer is permitted, but shall not be required, to
maintain documentation on behalf of a producer.
B. Records required to be
maintained by this Part may be maintained in paper, photographic,
microprocess, magnetic, mechanical or electronic media or by any
process that accurately reproduces the actual document.
1.10 Effective Date
The amendments to this
Regulation take effect on April 1, 2021.
1.11 Severability
If any provision of this Part
or the application thereof to any person or circumstances is held
invalid or unconstitutional, the invalidity or unconstitutionality
shall not affect other provisions or applications of this Part which
can be given effect without the invalid or unconstitutional provision
or application, and to this end the provisions of this Part are
severable.