S.C. Code Regs. 103-663.5. Answering Time

Each telephone utility shall provide adequate personnel and equipment so as to meet the following service objectives under normal operating conditions: a. Toll and operator assistance calls answered within 10 seconds (does not include directory assistance calls): 90% b. Calls to repair service answered within 20 seconds: 90% c. Directory assistance answered within 30 seconds: 80%