ARSD 67:62:07:04. Grievance procedures

Each center shall establish a policy and procedures for receiving, considering, and responding to client grievances. The center shall provide, to the client and the client's parent or guardian if the client is under the age of eighteen, a copy of the policy and procedures, in writing or in an accessible format, during intake services. Verification by the client of receipt of the policy and procedures must be placed in the client's clinical record. The grievance policy and procedures must be available in locations where it can be accessed by a client, without making a request to center staff. The policy and procedures must be available to former clients, upon request. The policy and procedures must include the ability to appeal the center's decision regarding ineligibility or the termination of services to the department, as provided in § 67:62:07:05, and must include the telephone number and address of the department.