No. 00-79
Zero Tolerance Policy of the Department of Human Services
Cite as Op. Tenn. Att'y Gen. No. 00-79
Whether the Zero Tolerance Policy and Procedures memorandum ("zero tolerance policy")
of the Department of Human Services ("Department") regarding enforcement of child care statutes
and regulations must be promulgated as a rule under the Uniform Administrative Procedures Act
("UAPA").
No. The zero tolerance policy is not required to be promulgated as a rule under the UAPA.
The zero tolerance policy describes how the Department will internally manage a violation
of the Department's rules applicable to child welfare agencies, including child care centers, which
has "seriously jeopardized the health, safety, or welfare of a child(ren)."¹ It states that "[p]otentially,
any violation that places children at serious and immediate risk of harm may be subject to the policy,
but the specific circumstances of each case will ultimately decide the course of action." The policy
sets out various examples where the Department has summarily suspended a child care center's
license. The policy directs Department licensing staff to "gather the factual information necessary
to make an initial determination" on whether a serious violation has occurred. The policy further
directs the staff on how to organize and communicate information to the Department's area attorney.
have been violated, the factual observations or first hand information which confirm the rule
violation and why it is necessary to suspend the license immediately. The policy further describes
¹We note that the version of the "Zero Tolerance Policy Procedures" which was attached to your request was
amended by the Department on April 17, 2000. This opinion will address whether the "Zero Tolerance Policy
Procedures" memorandum, dated April 17, 2000, must be promulgated as a rule under the Uniform Administrative
We note that the version of the “Zero Tolerance Policy Procedures” which was attached to your request was
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amended by the Department on April 17, 2000. This opinion will address whether the “Zero Tolerance Policy
Procedures” memorandum, dated April 17, 2000, must be promulgated as a rule under the Uniform Administrative
Procedures Act.
S T A T E O F T E N N E S S E E
OFFICE OF THE
ATTORNEY GENERAL
425 FIFTH AVENUE NORTH
NASHVILLE, TENNESSEE 37243
May 1, 2000
Opinion No. 00-079
Zero Tolerance Policy of the Department of Human Services
QUESTION
Whether the Zero Tolerance Policy and Procedures memorandum (“zero tolerance policy”)
of the Department of Human Services (“Department”) regarding enforcement of child care statutes
and regulations must be promulgated as a rule under the Uniform Administrative Procedures Act
(“UAPA”).
OPINION
No. The zero tolerance policy is not required to be promulgated as a rule under the UAPA.
ANALYSIS
The zero tolerance policy describes how the Department will internally manage a violation
of the Department’s rules applicable to child welfare agencies, including child care centers, which
has “seriously jeopardized the health, safety, or welfare of a child(ren).” It states that “[p]otentially,
1
any violation that places children at serious and immediate risk of harm may be subject to the policy,
but the specific circumstances of each case will ultimately decide the course of action.” The policy
sets out various examples where the Department has summarily suspended a child care center’s
license. The policy directs Department licensing staff to “gather the factual information necessary
to make an initial determination” on whether a serious violation has occurred. The policy further
directs the staff on how to organize and communicate information to the Department’s area attorney.
The policy states that the information conveyed to the area attorney should outline exactly what rules
have been violated, the factual observations or first hand information which confirm the rule
violation and why it is necessary to suspend the license immediately. The policy further describes
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what the staff must do after the Order of Summary Suspension is served on the agency, what may
happen at the informal hearing following the summary suspension and the responsibilities of
licensing staff if the Department files a Notice of Revocation of the agency’s license.
You have asked us whether the zero tolerance policy must be promulgated as a rule. The
UAPA prescribes the procedures for an agency to adopt “rules.” Tenn. Code Ann. § 4-5-201 et seq.
Tenn. Code Ann. § 4-5-102(10) defines a “rule” as:
each agency statement of general applicability that implements or prescribes law or
policy or describes the procedures or practice requirements of any agency. “Rule”
includes the amendment or repeal of a prior rule but does not include:
(A) Statements concerning only the internal management of state
government and not affecting private rights, privileges or
procedures available to the public;
(B) Declaratory orders issued pursuant to § 4-5-223;
(C) Intra-agency memoranda;
(D) General policy statements which are substantially repetitious of
existing law; or
. . .
Tenn. Code Ann. § 4-5-102(10) (emphasis added). Because the “zero tolerance policy” fits within
the exceptions described in Tenn. Code Ann. § 4-5-102(10)(A) and (C), it is not required to be
adopted as a “rule” under the UAPA.
The Department has promulgated a rule concerning summary suspension of child welfare
agency licenses. Tenn. Comp. R. & Regs. ch. 1240-5-11-.05. The rule provides that “[i]f the
Department finds that the circumstances existing at the child welfare agency imperatively require
emergency action due to their effect on the health, safety, or welfare of the children in care, it may
summarily suspend the agency’s license.” The rule further prescribes the process which will be
provided to a licensee once its license is summarily suspended. An agency must have proper
statutory authority to promulgate a rule or it will not be approved for legality by the Attorney General
and Reporter. Tenn. Code Ann. § 4-5-211.
Tenn. Comp. R. & Regs. ch. 1240-5-11-.05 is authorized by Tenn. Code Ann. § 4-5-320(c)
which applies to proceedings affecting licenses and provides, in pertinent part:
If the agency finds that public health, safety, or welfare imperatively requires
emergency action, and incorporates a finding to that effect in its order, summary
suspension of a license may be ordered pending proceedings for revocation or other
action.
what the staff must do after the Order of Summary Suspension is served on the agency, what may
happen at the informal hearing following the summary suspension and the responsibilities of
licensing staff if the Department files a Notice of Revocation of the agency's license.
You have asked us whether the zero tolerance policy must be promulgated as a rule. The
UAPA prescribes the procedures for an agency to adopt "rules." Tenn. Code Ann. § 4-5-201 et seq.
Tenn. Code Ann. § 4-5-102(10) defines a "rule" as:
each agency statement of general applicability that implements or prescribes law or
policy or describes the procedures or practice requirements of any agency. "Rule"
Tenn. Code Ann. § 4-5-102(10) (emphasis added). Because the "zero tolerance policy" fits within
the exceptions described in Tenn. Code Ann. § 4-5-102(10)(A) and (C), it is not required to be
adopted as a "rule" under the UAPA.
The Department has promulgated a rule concerning summary suspension of child welfare
agency licenses. Tenn. Comp. R. & Regs. ch. 1240-5-11-.05. The rule provides that "[i]f the
summarily suspend the agency's license." The rule further prescribes the process which will be
provided to a licensee once its license is summarily suspended. An agency must have proper
statutory authority to promulgate a rule or it will not be approved for legality by the Attorney General
Tenn. Comp. R. & Regs. ch. 1240-5-11-.05 is authorized by Tenn. Code Ann. § 4-5-320(c)
If the agency finds that public health, safety, or welfare imperatively requires
suspension of a license may be ordered pending proceedings for revocation or other
Tenn. Code Ann. § 71-1-105(12) (the Department's general rulemaking authority) and Tenn. Code
suspension authority under Tenn. Code Ann. § 4-5-320(c), the Department also has the authority to
revoke a child welfare agency's license upon 90 days notice to the licensee. Tenn. Code Ann. § 71-
Welfare Agency Board of Review, created by Tenn. Code Ann. § 71-3-510, if a licensee timely and
The authority for the Department to summarily suspend a child welfare agency's license is
agency memorandum of the Department which describes how the Department will internally process
a violation of the Department's rules which has "seriously jeopardized the health, safety, or welfare
of a child(ren)" and thus fits within Tenn. Code Ann. § 4-5-320(c). The zero tolerance policy does
procedures available to the public after a summary suspension of a license are set out at Tenn. Code
320(c) and (d) which are found at Tenn. Comp. R. & Regs. ch. 1240-5-11-.05. Thus, we conclude
that the zero tolerance policy is not required to be promulgated as a rule under the UAPA.²
2 We note that the Davidson Chancery Court has upheld this position in recent litigation stating, "The [zero
have the force of law." Memorandum and Order, entered February 16, 2000, American Child Care, Inc. V. State of
Tennessee Department of Human Services and Natasha Metcalf, No. 00-413-III.
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We note that the Davidson Chancery Court has upheld this position in recent litigation stating, “The [zero
2
tolerance] policy is an internal memorandum circulated by the Department to its employees. The document does not
have the force of law.” Memorandum and Order, entered February 16, 2000, American Child Care, Inc. v. State of
Tennessee Department of Human Services and Natasha Metcalf, No. 00-413-III.
Tenn. Code Ann. § 4-5-320(c). Tenn. Comp. R. & Regs. ch. 1240-5-11-.05 is also authorized under
Tenn. Code Ann. § 71-1-105(12) (the Department’s general rulemaking authority) and Tenn. Code
Ann. § 71-3-501 et seq. (statutes concerning child welfare agencies.) Besides its summary
suspension authority under Tenn. Code Ann. § 4-5-320(c), the Department also has the authority to
revoke a child welfare agency’s license upon 90 days notice to the licensee. Tenn. Code Ann. § 71-
3-506(a); § 71-3-509. A licensing action taken by the Department may be reviewed by the Child
Welfare Agency Board of Review, created by Tenn. Code Ann. § 71-3-510, if a licensee timely and
properly requests a hearing.
The authority for the Department to summarily suspend a child welfare agency’s license is
Tenn. Code Ann. § 4-5-320(c), not the zero tolerance policy. The zero tolerance policy is an intra-
agency memorandum of the Department which describes how the Department will internally process
a violation of the Department’s rules which has “seriously jeopardized the health, safety, or welfare
of a child(ren)” and thus fits within Tenn. Code Ann. § 4-5-320(c). The zero tolerance policy does
not affect private rights, privileges or procedures available to the public. The rights, privileges and
procedures available to the public after a summary suspension of a license are set out at Tenn. Code
Ann. § 4-5-320(c) and (d). The Department has promulgated rules based on Tenn. Code Ann. § 4-5-
320(c) and (d) which are found at Tenn. Comp. R. & Regs. ch. 1240-5-11-.05. Thus, we conclude
that the zero tolerance policy is not required to be promulgated as a rule under the UAPA.2
PAUL G. SUMMERS
Attorney General and Reporter
MICHAEL E. MOORE
Solicitor General
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MICHELLE HOHNKE JOSS
Assistant Attorney General
Requested by:
Honorable Lois DeBerry
Speaker Pro Tempore
Suite 15 Legislative Plaza
Nashville, TN 37243-0191