Services To Children And Their Families

(1) The following services must be carried out only by qualified staff or persons supervised by qualified staff: (a) Intake; (b) Casework services to children and their families; (c) 24-hour availability for crisis situations; (d) Referral to other resources; (e) Closure; and (f) Follow-up services. (2) Admission policies must be clearly defined in writing and be available to persons in agencies making inquiries. (3) Admission services must be in accordance with the stated policies of the agency and must incorporate any agreements or contracts entered into with referring agencies. (4) Services will be provided in accordance with a case plan developed for each family. A case plan must be completed and on file within 30 days of acceptance of the family as a client. In developing this case plan, consideration must be given to the following: (a) Information, as complete as possible, on the family situation; (b) Evaluation of the past experiences and problems of the family; (c) Immediate goals in respect to assisting the child and his/her family; and (d) Goals in respect to closure and follow-up. (5) Case files must be kept on each client family. (6) Case files must include the following: (a) Initial referral information; (b) Authorization for release of information; (c) Intake information; (d) Case plan; STANDARDS FOR CHILD ABUSE PREVENTION AGENCIES CHAPTER 0250-4-11 (e) Documentation of agency/client contacts; and (f) Documentation containing specific reasons for case closure. (7) Case files must be kept in a locked file in the agency when not in use by appropriate staff. (8) The Child Abuse Prevention Agency must make available to all clients instructional materials regarding child sexual abuse. These materials must include information on prevention, parental responsibility to the child victim, the Tennessee State Reporting Law, and programs through which child victims and other family members may receive treatment.