Repair, Replacement, Or Vehicle Transfer Of A Baiid

(1) The service center or manufacturer shall respond to all service inquiries by phone within one (1) hour of initial contact during normal business hours. Repair or replacement of any BAllD shall be conducted within forty-eight (48) hours of initial contact. The manufacturer shall notify the Ignition Interlock Program of any changes in the BAIID by submitting a transfer report into A-List within forty-eight (48) hours of the changes. The transfer report must include the vehicle year, make, model, VIN, license plate number, and odometer reading, as well as the BAIID’s model number; serial numbers of the handset, relay, and camera; and the next calibration date. (2) The service center shall be available to answer questions and to troubleshoot any mechanical problems relating to the BAllD in the vehicle, or to repair/replace an inoperable or malfunctioning BAllD during normal business hours.