R590-261-6. Exhaustion of Internal Review Process

A carrier's internal review process shall be exhausted before an independent review unless: (1) the carrier agrees to waive the internal review process; (2) the carrier did not comply with its internal review process, except for a minor violation that: (a) does not cause prejudice or harm to the claimant; and (b) is not part of a pattern or practice of violations; or (3) the claimant requests an expedited independent review pursuant to Section R590-261-10 at the same time the claimant requests an expedited internal review.