R765-431-7. Consumer Complaints

(1) Before filing a complaint with OCHE against an institution, an individual must first work through the institution's complaint process. To file a complaint against an institution, an individual shall submit to OCHE: (a) a completed complaint form as provided by OCHE; or (b) a letter signed by the complainant, and include the following: (i) any documentary evidence relating to the facts of the complaint; (ii) evidence of the institution's resolution of the complaint; and (iii) contact information for the complainant. (2) OCHE may refer the complaints it receives to one or more of the following entities for resolution as it deems appropriate: (a) the institution complained against; (b) the SARA portal agency in the home state of a non-Utah institution complained against; (c) the Utah Division of Consumer Protection or other law enforcement agency; and (d) the institution's accreditor. (3) OCHE may take action, in accordance with Section R765-431-5, to revoke an institution's eligibility to participate in SARA based on a consumer complaint that is received within two years of the incident complained of.