R21-4-7
R21-4-7. Conducting a Review
Cite as Utah Admin. Code R21-4-7
(1) After a request is received, OSDC shall conduct a review to determine if the debtor:
(a) is eligible to receive credit; and
(b) has a qualifying debt to which a credit may be applied.
(2) After the review, OSDC shall reply in writing to the debtor.
(a) If OSDC approves the request, OSDC shall send a notice to the debtor that states:
(i) the total amount of credit applied to their debt; and
(ii) the remaining balance of each outstanding account owed by the debtor.
(b) If OSDC denies the request, OSDC shall send a denial notice to the debtor that states:
(i) the reason the request is denied, including at least one eligibility requirement that is not met or that there is no qualifying debt;
(ii) that the debtor has the right to appeal the decision; and
(iii) instructions on how to appeal the decision.