R926-17-9. Contractual Terms Between the Department and Account Managers

(1) The department shall provide account manager oversight through a contractual relationship governing what the account manager may do on behalf of the department. (2) Each contract between the department and an account manager shall contain, at a minimum, guidelines for the following: (a) RUC participant enrollment, withdrawal, and removal processes; (b) structure and content of user agreements between account managers and RUC participants; (c) acceptable of mileage reporting mechanisms that account managers may offer to RUC participants; (d) payment collection, transaction processing, and revenue remittance protocols; (e) privacy and security protection processes, including parameters for data collection, retention, destruction, anonymization, aggregation, and sharing; (f) system testing and certification approach; (g) customer service level expectations and performance standards; (h) requirements for coordination and interfacing with the DMV; (i) reporting of data collected through the program; (j) audit procedures for verifying account manager performance in areas such as privacy protection, data destruction, data collection accuracy, and, if applicable, remittance of funds to the State; and (k) remedies available to the department if an account manager fails to fulfill contractual terms.