R982-407-1. Records Management

(1) Documentation of the eligibility decision and amount of HEAT assistance is maintained in the household's HEAT folder in the local HEAT office or in the SEALWorks computer system. Every person who completes an application shall have a case record. (2) HEAT case records shall not be removed from the local HEAT office except in compliance with a subpoena, by request of the state HEAT office, or in accordance with the state records management retention schedules.