R986-100-109. Release of Information to a Client or a Client's Representative

(1) Information obtained by the Department from any source that could identify the individual will not be released without the individual's consent or, if the individual is a minor, the consent of the minor's parent or guardian. (2) A client may request, review, or be provided with copies of anything in the case record unless it is confidential, including any record kept electronically or in a physical file. (3)(a) Information that may be released to a client may be released to a person other than the client with written permission from the client. (b) A request shall include: (i) the date the request is made; (ii) the name of the person who will receive the information; (iii) a description of the specific information requested including the time period covered by the request; and (iv) the signature of the client. (4)(a) A client is entitled to a copy of the client's file at no cost. (b) Duplicate requests may result in an appropriate fee for the copies in accordance with Department policy, which will not be more than the cost to the Department for making copies. (5) The original case file will be removed from the office only as provided in Subsection R986-100-110(6) and may not be given to the client. (6) Information that is not released to a client because it is confidential may not be used at a hearing or to close, deny, or reduce assistance. (7) Requests for information intended to be used for a commercial or political reason shall be denied.