R986-100-115. Underpayment Due to a Department Error

(1) If it is determined that a client is entitled to assistance but, due to a Department error the Department, assistance was not paid, the Department will correct the error and make retroactive payment. (2) If a client receives an assistance payment and it is later discovered that due to Department error the assistance payment should have been made at a higher level than the client received, retroactive payment will be made to correct the error. (3) If a client's public assistance was terminated due to Department error, the client will be notified and assistance, plus any retroactive payments, will start immediately. (4)(a) An underpayment found to have been made within the last 12 calendar months will be corrected and issued to the client. (b) An error that resulted in an underpayment that was made more than 12 months before the date of the discovery of the error is not subject to retroactive payment. (5) Retroactive payment under Section R986-100-115 cannot be made for any month before the date on which the application for assistance was completed. (6) The client must not be at fault in the creation of the error for retroactive payment to be issued.