R432-750-17. Volunteer Services

(1) Hospice agency volunteers may provide a variety of services as defined by the policies of each program and under the supervision of a designated and qualified hospice agency staff member. (2) The licensee shall ensure that each volunteer receives a minimum of 12 hours of documented orientation and training that includes: (a) care and comfort measures; (b) communication skills; (c) concepts of death and dying; (d) confidentiality; (e) family dynamics, coping mechanisms, psychosocial and spiritual issues surrounding the terminal disease, death, and bereavement; (f) infection control and safety; (g) patient's and family's rights; (h) procedures to follow in an emergency; (i) procedures to follow when a patient dies; (j) the hospice agency services, goals, and philosophy of care; (k) the physiological aspects of terminal disease; (l) the volunteer's role and documentation requirements; and (m) stress management. (3) The licensee shall maintain records of hours of services and activities provided by each volunteer. (4) The licensee shall have on file a copy of the certification, registration, or license of each volunteer providing professional services.