R497-100-10. Platform and Venue

(1) When possible, the office shall hold a hearing by telephone or video conference. (2) The office may hold a hearing in person if the office finds good cause to hold the hearing in person. (i) Good cause to hold a hearing in person includes a determination by the presiding officer that a party does not have the equipment necessary to participate in a telephone or video conference hearing. (ii) The office shall hold a hearing in person in an agency office located in the county closest to where the aggrieved person resides or maintains a principal place of business, unless the office finds good cause to hold the hearing elsewhere.