R500-3-8. Volunteer Management

(1) Each local area agency shall develop and follow written procedures for the recruitment, training, and oversight of each volunteer. The office shall: (a) ensure each procedure is consistent with the ombudsman program's training and certification requirements; and (b) approve each procedure. (2) The office shall provide technical assistance to each local ombudsman entity in developing and maintaining a volunteer program. (3) Each volunteer shall meet certification requirements described in Section R500-3-9. (4) Each volunteer who has met certification requirements shall: (a) work under the direct supervision of a local ombudsman entity's staff member; (b) be qualified to perform ombudsman responsibilities, including provision of the ombudsman program's components; and (c) provide appropriate documentation to the local ombudsman entity of each activity completed on behalf of the ombudsman program.