R500-4-2. Definitions

(1) "Complaint" means the same as "report" is defined in Subsection 26B-2-124.2(1)(b). (2) "Complainant" means a person who initiates a complaint. (3) "Department" means the Department of Health and Human Services. (4) "Division" means the Division of Customer Experience under the department. (5) "Guardian" means a person or entity, including a legal custodian or designee or placing authority or designee, legally responsible for the care and management of a child. (6) "Ombudsman" means the congregate care ombudsman, described in Section 26B-2-124.2, or a designee. (7) "Office" means the Office of the Ombudsman within the division under the department. (8) "Office director" means the director of the office. (9) "Preliminary investigative review" means the second phase of the ombudsman complaint resolution process, which is initiated if a complaint has merit and remains unresolved after the complainant has attempted to resolve the issue directly with the provider. (10) "Provider" means an entity that provides a congregate care program, as defined in Subsection 26B-2-101(12).