R500-4-5. Recommendation Compliance or Appeal

(1) If the ombudsman makes recommendations upon completion of an investigation, the provider shall, within ten business days of receipt of the written recommendations: (a) agree to comply with the recommendations by submitting a written implementation plan that includes: (i) each specific step the provider will take to implement each recommendation; (ii) the timeline for completion; and (iii) staff responsible; or (b) if the provider does not agree with the recommendations, file a written appeal with the division director that: (i) includes why the provider does not agree with the recommendations; and (ii) requests that the recommendations be amended. (2)(a) The division director shall issue a written final decision to the provider on any appeal no later than 15 business days after receiving the provider's appeal. (b) If the division director's final decision on an appeal amends the original recommendations, the division director shall also provide written notification of the final decision to: (i) the complainant; and (ii) the parent or guardian of any child mentioned in the complaint, including the complainant if the complainant is a child.