R500-4-7. Child Access to Contact with the Ombudsman

(1) A provider shall ensure that each child in the provider's program has reasonable and confidential access to the ombudsman. (2) A provider shall promptly accommodate a child's request to contact the ombudsman and may not impede or discourage a child from contacting the ombudsman. (3)(a) If a child requests to contact the ombudsman during a scheduled program activity, including an educational class, group therapy, or recreational activity, the provider shall make a reasonable effort to facilitate contact between the child and the ombudsman without undue delay. (b) If the child expresses an urgent or immediate need to speak with the ombudsman, the provider shall facilitate contact between the child and the ombudsman as soon as it is safe and practical to do so. (4) A child's ability to contact the ombudsman may not be contingent on the child's behavior, therapeutic progress, or any other factor. (5) If a child requests to contact the ombudsman after the posted business hours, the provider shall allow the child to call the ombudsman and leave a voicemail.