R500-4-9. Complaints Regarding the Congregate Care Ombudsman Program

(1) If a complaint is made to the ombudsman about the ombudsman, the ombudsman shall immediately notify the office director. (2)(a) The office director, or a designee, shall investigate the complaint within ten business days of the office director receiving the complaint. (b) The office director, or a designee, shall document the nature of the complaint and investigation. (3)(a) The office director, or a designee, shall provide a response to the complainant within ten business days of completing the investigation. (b) The office director, or a designee, shall document that response. (4)(a) A complainant may file a written request for reconsideration of findings or recommendations with the division director. (b) The division director shall review the request and investigative findings within ten business days. (c) The division director shall provide a written response within ten business days of completing the review.