§ 17B-2a-826. Public transit district office of constituent services and office of coordinated mobility.

(1) (a) The executive director of a large public transit district shall create and employ an office of constituent services. (b) The duties of the office of constituent services described in Subsection (1)(a) shall include: (i) establishing a central call number to hear and respond to complaints, requests, comments, concerns, and other communications from customers and citizens within the district; (ii) keeping a log of the complaints, comments, concerns, and other communications from customers and citizens within the district; and (iii) reporting complaints, comments, concerns, and other communications to management. (2) (a) A large public transit district shall create and employ an office of coordinated mobility. (b) The duties of the office of coordinated mobility shall include: (i) establishing a central call number to facilitate human services transportation; (ii) coordinating all human services transportation needs within the public transit district; (iii) receiving requests and other communications regarding human services transportation; (iv) receiving requests and other communications regarding vans, buses, and other vehicles available for use from the public transit district to maximize the utility of and investment in those vehicles; and (v) supporting local efforts and applications for additional funding.