Advisory notice regarding COVID-19 claims

MIKE KREIDLER Phone: 360-725-7000 STATE OF WASHINGTON STATE INSURANCE COMMISSIONER www.insurance.wa.gov OFFICE OF INSURANCE COMMISSIONER March 25, 2020 TO: All authorized and unauthorized property and casualty companies and licensees that conduct insurance business in Washington state FROM: Mike Kreidler, Insurance Commissioner RE: Advisory notice regarding COVID-19 claims The disruption and damage caused by the COVID-19 outbreak has contributed to widespread suspension of business operations and loss of business income for many insureds in Washington state. When you are contacted by an insured regarding a claim under their policy, I fully expect that you will follow the minimum standard of claims handling regulations found in WAC 284-30-330 through WAC 284-30-380. This includes implementing a prompt investigation and fully disclosing all pertinent benefits and coverages of the insurance policy under which the claim is presented. If a claim is denied, the Insurer must provide a written communication to their insured that cites the specific policy provision, condition, or exclusion that is the basis of the denial. When a claim is accepted, the Insurer will promptly pay what it owes as soon as it knows a payment is owed under the policy. If you have questions please contact my office at Policy@oic.wa.gov. Insurance Commissioner Mike Kreidler Mailing Address: PO Box 40255 Olympia, WA 98504-0255 Street Address: 5000 Capitol Blvd Tumwater WA 98501