WAC 230-15-420. Resolving disputes over player-supported jackpots

(1) If a dispute arises involving the outcome of a player-supported jackpot (PSJ), Class F or house-banked licensees must: (a) Preserve the video recording, the winning hand and remaining deck, and all records for the game where the dispute occurred; and (b) Document all information about the dispute, including: (i) The names, addresses, and phone numbers of all players, card room staff, and any witnesses involved; and (ii) The amount of the advertised PSJ; and (iii) A full description of the circumstances surrounding the dispute; and (c) Notify us within twenty-four hours. (2) We will investigate complaints involving PSJ disputes and the director may issue a written decision which is final. (3) During the course of dispute resolution, we may become the temporary custodian of any prize funds. (4) Class F or house-banked licensees must not award or advertise the prize amount which is in dispute until it is resolved.