WAC 284-24A-011. What types of information must an insurer provide in addition to the reason(s) for the adverse action to comply with WAC 284-24A-010 (2)?

(1) Insurers must provide information that helps the consumer determine why the consumer was charged a higher premium or determined to be ineligible for coverage by the insurer. The following information must be included with the reason for the adverse action: (a) A description of the attribute of credit history that adversely affected the consumer's insurance score; (b) How the attribute of credit history affected the insurance score; and (c) Any actions that are available to the consumer that may improve this attribute of the insurance score. (2) If an insurer refers to insurance industry research or studies to justify the effect of an insurance score on premiums or eligibility for coverage, the insurer must file those studies with the insurance commissioner so that they are available for public disclosure.