WAC 388-101D-0196. What is the client critical case protocol?

(1) The client critical case protocol is a formal, person-centered process for addressing unmet residential support needs for a client receiving services from a contracted supported living provider, which, if unaddressed might result in a disruption in residential services. (2) DDA must include in the client critical case protocol: (a) The client, if they choose to participate; (b) The client's legal representative, if the client has one, and if they choose to participate; (c) A representative from the client's current supported living agency; and (d) DDA. (3) The steps of the client critical case protocol include DDA: (a) Identifying the client's unmet need as a critical case; (b) Notifying parties in subsection (2) of this section that a critical case has been identified; (c) Conducting a critical case conference under WAC 388-101D-0198 ; (d) Identifying action steps through a critical case conference; and (e) Distributing an outcome summary to participants for review and correction.