WAC 388-14A-6400. The division of child support's grievance and dispute resolution method is called a conference board

(1) The division of child support (DCS) provides conference boards for the resolution of complaints and problems regarding DCS cases, and for granting exceptional or extraordinary relief. A conference board is an informal review of case actions and of the circumstances of the parties and children related to a child support case. (a) The term conference board can mean either of the following, depending on the context: (i) The process itself, including the review and any meeting convened; or (ii) The DCS staff who make up the panel which convenes the hearing and makes factual and legal determinations. (b) A conference board chair is an attorney employed by DCS in the conference board unit. In accordance with section WAC 388-14A-6415 , the conference board chair reviews a case, and: (i) Issues a decision without a hearing, or (ii) Sets a hearing to take statements from interested parties before reaching a decision. (2) A person who disagrees with any DCS action related to establishing, enforcing or modifying a support order may ask for a conference board. (3) DCS uses the conference board process to: (a) Help resolve complaints and problems over agency actions; (b) Determine when hardship in the paying parent's household, as defined in RCW 74.20A.160 , justifies the release of collection action or the refund of a support payment; (c) Determine when hardship in the custodial parent's household justifies the waiver of any required fee; (d) Set a repayment rate on a support debt; and (e) Determine when it is appropriate to write off support debts owed to the department based on: (i) Hardship to the paying parent or that parent's household; (ii) Settlement by compromise of disputed claims; (iii) Probable costs of collection in excess of the support debt; or (iv) An error or legal defect that reduces the possibility of collection. (4) A conference board is not a formal hearing under the Administrative Procedure Act, chapter 34.05 RCW. (5) A conference board does not replace any formal hearing right created by chapters 388-14A WAC, or by chapters 26.23 , 74.20 or 74.20A RCW. (6) This section and WAC 388-14A-6405 through 388-14A-6415 govern the conference board process in DCS cases.