WAC 388-71-0516. What are the responsibilities of home care agency when providing care to a client?

In providing care to a client, a home care agency must: (1) Ensure that the assigned home care agency long-term care worker(s) understands the client's plan of care that is signed by the client or legal representative, and which may be translated or interpreted, as necessary for the client; (2) Provide tasks from services outlined in a client's plan of care, as described in WAC 388-106-0010 ; (3) Accommodate the client's individual preferences and unique needs in providing care; (4) Contact the client, client's representative and case manager when there are changes observed by the assigned home care agency long-term care worker that affect the personal care and other tasks listed on the plan of care; (5) Ensure that the assigned home care agency long-term care worker(s) observes the client for and consults with the client or representative, regarding change(s) in health, takes appropriate action, and responds to emergencies; (6) Notify the case manager immediately when the client enters a hospital, or moves to another setting; (7) Notify the case manager immediately in the event of the client's death; (8) Notify the department or AAA immediately when unable to staff/serve the client; (9) Notify the department or AAA when the home care agency will no longer provide services and the home care agency must: (a) Give at least two weeks' notice; and (b) Notify the client or the client's representative in writing; and (c) Notify the case manager. (10) Comply with time keeping requirements, and keep accurate time sheets of authorized/paid hours that are accessible to the appropriate department or designee staff; under WAC 388-106-0130 , the department does not pay for voluntary informal support that may be provided to the client by anyone, including providers; and (11) Comply with all applicable laws and regulations.