WAC 388-818-0400. What documents must ODHH keep for complaints?

(1) ODHH must keep a record of all complaints about the quality of relay services. (2) The complaint document must show at least: (a) The name, phone number and address of the complainant; (b) The nature and date of the complaint; (c) Actions taken; and (d) The final disposition of the complaint. (3) These records must be maintained in a suitable place, readily available for FCC review. (4) ODHH and the relay service provider must retain correspondence and records of complaints for a minimum of two years.