WAC 388-845-0945. What is remote support?

(1) Remote support is supervision, coaching, and consultation from a contracted remote support provider to a waiver participant from a distant location. (2) The provider uses HIPAA-compliant technology and secure data storage to support the waiver participant to increase their independence and safety in their home and community when not engaged in other DDA-paid services or informal supports. (3) Remote support includes equipment as needed to deliver the supervision, coaching, and consultation. Equipment may include one or more of the following components: (a) Motion-sensing system; (b) Radio frequency identification; (c) Video calling via assistive technology; (d) Live audio feed; and (e) Web-based monitoring systems.