WAC 480-110-395. Water quality refunds

(1) Each water company may be required to refund water charges due to poor water quality only: (a) Upon commission order resulting from a formal proceeding before the commission; and (b) When there are violations of the Washington department of health water quality standards in WAC 246-290-310 (Maximum contaminant levels (MCLs) and maximum residual disinfectant levels (MRDLs)); and (c) If the company does not take follow up steps outlined in WAC 246-290-320 (Follow-up action). (2) The amount of the refund will be determined in a formal proceeding before the commission and is not recoverable through rates or charges.