WAC 480-15-620. Information household goods carriers must provide to customers

(1) Carriers must give each customer a copy of the commission publication, " Consumer Guide to Moving in Washington State " at the time the carrier gives the customer a written estimate. (2) The language contained in the publication is prescribed by the commission and may not be changed by the carrier. (3) The commission will provide carriers the prescribed language but will not provide copies of the publication. Carriers are responsible for making sufficient copies for their needs. (4) Carriers may access the prescribed language through the commission's website at www.utc.wa.gov or by contacting the commission at 360-664-1222.