WAC 480-15-830. Complaint and claim records retention

Carriers must keep all records and papers relating to complaints or claims for three years after the date the complaint or claim is resolved. Carriers must include, at a minimum, the following information in a claim or complaint file: (1) The date the claim or complaint was received. (2) The name, address and telephone number of the customer. (3) Detailed information about the dispute. (4) Details of any action the carrier has taken in response to the claim or complaint. (5) The date the claim or complaint was resolved and a description of the final resolution.