WAC 480-30-446. Availability of information

(1) Company information. A company that provides auto transportation company service must have a: (a) Toll-free or local business telephone number for customers located within the company's authorized service area; and (b) Mailing address. (2) Messaging. A company must have voice mail, an answering machine, or answering service to receive calls when company personnel are unavailable. (3) Responding to customer inquiries. (a) A company must respond to all nonwritten messages within twenty-four hours excluding weekends and holidays, as defined in the company's tariff. (b) A company must acknowledge and respond to a customer's written inquiry within two weeks of receipt. (4) Information that must be available. A company must make the following items available to customers for inspection upon request at no charge during the company's regular business hours: (a) The commission's passenger transportation company rules in chapter 480-30 WAC; (b) The company's current tariff and time schedule; (c) The company's current certificate; and (d) Any current, proposed, or most recently canceled tariff page that relates to the customer's service.