WAC 110-15-0035. DSHS's responsibilities to consumers

DSHS is responsible to: (1) Treat consumers in accordance with all applicable federal and state nondiscrimination laws, regulations, and policies; (2) Determine a consumer's eligibility within thirty days from the date the consumer applied (application date as described in WAC 110-15-0095 ). Under WAC 110-15-0012 , a determination made within thirty days of application using self-attestation of new employment wages is compliant with this subsection even if third-party verification is provided more than thirty days after the date of application; (3) Allow a consumer to choose his or her provider as long as the provider meets the requirements in WAC 110-15-0125 ; (4) Authorize payments only to child care providers who allow a consumer to access his or her children whenever they are in care; (5) Authorize payment when no adult in a consumer's family (under WAC 110-15-0015 ) is able or available (under WAC 110-15-0003 ) to care for the consumer's children at application and reapplication; (6) Inform a consumer of: (a) His or her rights and responsibilities under the WCCC program at the time of application and reapplication; (b) The types of child care providers DSHS can pay; (c) The community resources that can help a consumer select child care when needed; and (d) Any change in a consumer's copayment during the authorization period except under WAC 110-15-0120 (5). (7) Respond to a consumer within ten days if the consumer reports a change of circumstance that affects the consumer's: (a) WCCC eligibility; (b) Copayment; or (c) Providers. (8) Provide prompt child care payments to a consumer's child care provider; (9) Provide an interpreter or translator service within a reasonable amount of time and at no cost to the consumer; (10) Provide consumers with at least ten days written notice for changes to WCCC eligibility, provider payments, or when DSHS requires a change in child care arrangements.