WAC 110-15-3590. DSHS's responsibilities to consumers

DSHS must: (1) Treat consumers in accordance with all applicable federal and state nondiscrimination laws, regulations and policies; (2) Complete applications for SCC program subsidies based on information the consumer provides, and determine a consumer's eligibility within thirty days from the date the consumer applied; (3) Accept a variety of forms of verification and may not specify the type of documentation required; (4) Authorize payments only to a licensed or certified child care provider the consumer chooses who meets the requirements in WAC 170-290-3750 ; (5) At application and reapplication, authorize payments when no adult in a consumer's family (under WAC 170-290-3540 ) is able or available to care for the consumer's children as defined in WAC 170-290-0003 ; (6) Inform a consumer of: (a) The consumer's copayment amount as determined in WAC 170-290-3620 and defined in WAC 170-290-0075 ; (b) The consumer's rights and responsibilities under the SCC program when he or she applies or reapplies; (c) The types of child care providers the SCC program will pay; (d) The community resources that can help the consumer select child care when needed; (e) Other options for child care subsidies, if the consumer does not qualify for SCC program subsidies; and (f) The consumer's rights to an administrative hearing; (7) Provide prompt child care authorizations to a consumer's child care provider; (8) Respond to a consumer within ten days if the consumer reports a change of circumstance that affects the consumer's: (a) SCC eligibility; (b) Copayment; or (c) Providers; and (9) Provide an interpreter or translator service at no cost to the consumer to explain information related to the SCC program.