Complaints, inspections and enforcement actions

Complaints, inspections and enforcement actions. (1) Complaints. (a) Anyone having a complaint about a licensed or illegally operating family child care center may submit that complaint to the department by telephone, letter or personal interview. A representative of the department shall investigate every complaint. If requested by the complainant, the department shall provide the complainant a written report of the investigation findings. (b) The licensee may not discharge an employee because the employee has reported violations of this chapter to the licensing representative. (2) Inspection. Pursuant to s. 48.73 , Stats., the department may visit and inspect any family child care center at any time during licensed hours. A department licensing representative shall have unrestricted access to the premises identified in the license, including access to children in care, staff and child records, and any other materials or individuals with information on the family child care center’s compliance with this chapter. (3) Enforcement action. The department may order any sanction or impose any penalty on a licensee in accordance with s. 48.686 , 48.715 , or 48.76 , Stats.