Complaints, inspections and enforcement actions

Complaints, inspections and enforcement actions. (1) Complaints. Anyone having a complaint about a licensed or illegally operating day camp may submit that complaint to the department by telephone, letter, e-mail, fax or personal interview. Every complaint shall be investigated by a licensing representative. A written report of the findings of the investigation shall be sent to the complainant upon request. (2) Inspection. Pursuant to s. 48.73 , Stats., the department may visit and inspect any day camp at any time during licensed hours. A department licensing representative shall have unrestricted access to the premises, whether temporary or permanent, which are identified in the license, children in care, staff and child records, and any other materials or individuals with information on the camp’s compliance with this chapter. (3) Enforcement action. The department may order any sanction or impose any penalty on a licensee in accordance with s. 48.686 , 48.715 , or 48.76 , Stats.