Ch. 7, § 16. Investigations

(a) Each adult day care facility shall establish a system of reviewing complaints and allegations of violations of participant's rights and develop internal operating procedures for reporting and resolution of grievances. (i) In order to ensure that participants continue to be aware of these rights and responsi- bilities outlined in Section 15, a written copy is to be prominently posted in a location that is available to all participants. (ii) Be informed in writing that the services of the Wyoming Ombudsman are available if participants have concerns regarding the services provided by the adult day care facility. (iii) Prompt efforts must be demonstrated by the facility to resolve grievances the resident may have, including those with respect to the behavior of other residents.