Ch. 34, § 11. Provider Training Standards

(a) Prior to the delivery of services, providers and direct care staff shall receive training in all areas established by the Department. (b) Providers shall maintain documentation of participant-specific and Department established training that demonstrates staff members are qualified to provide waiver services. Documentation shall include verification of completed trainings, date training was completed, who conducted the training, and how the staff member demonstrated understanding. (c) Providers shall designate one staff member to receive training on the service plan by the participant's case manager. (d) Providers and direct care workers shall receive participant-specific training prior to the service plan start date or before any changes to the service plan occur in accordance with Department standards.